Back Office Agent

Universal Payment Services - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Answering calls and respond to emails.
  • Handling customer inquiries telephonically, by emails, chats and social media.
  • Following Up with the restaurants in case delay in order acceptance or delay in changing the order statues, or delay in delivery when the restaurant delivers.
  • Following Up With The Fleet Team to insure smooth delivery·
  • Making Restaurant engaged upon restaurant request - change order statues upon restaurant request - instruct restaurant staff on how to use the system.
  • Researching required information using available resources.
  • Managing and resolving customer complaints.
  • Providing customers with product and service information.
  • Entering new customer information into system.
  • Updating existing customer information.
  • Processing orders, forms and applications.
  • Identifying and escalating priority issues.
  • Routing calls to appropriate resource.
  • Following up customer calls where necessary.
  • Producing call reports.
  • Assisting customers with any technical issues experienced with website and escalate any issues to management appropriately.
  • Meeting quality assurance requirements and other key performance metrics.
  • Documenting all call information according to standard operating procedure.Completing call Logs.
Job Requirements
  • High University Degree.
  • 1 to 2 years of experience in the same field.
About this Company

Universal Payment Services - a Kuwait-Saudi partnership with a capital of 50 million USD - is one of the leaders in transaction processing and offers international, top-notch electronic transaction processing services through high speed, robust electronic information network.... (More)

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