Staff Citrix VDI Engineer @ TQ Automation

iHub - Cairo, Egypt

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Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
4,000 to 8,000 EGP per month
Arabic, English
1 open position
About the Job
  • Visa Inc. needs a Systems Administrator to be responsible for providing systems and application support across, in particular the Visa Corporate systems environment. This position requires applying root cause operation break fixes and other proactive maintenance activities to keep the services up and running. This is a professional level position and requires strong execution and analytical abilities.
  • The successful candidate will be a member of the Systems Engineering team who is in change in building maintaining and ensuring that the Corporate Productivity Applications such as Email/Messaging, Collaboration, Virtual solutions/platforms like Citrix and VDI, Active Directory and Corporate SFTP platform are running at the optimum level. The team is also in charge in administering the Windows Server OS and its relevant components, Hardware and Virtual based platform where most of the corporate applications are running. This includes the Infrastructure client tools running on the servers like SCCM, SCOM, AV, Backup, etc. The group is also in charge in ensuring that the servers and applications are up to date in terms of hotfixes and patches, and conform to compliance and security standards.
  • Provide Systems Administration to core Corporate IT Windows Server Platforms and Application like Citrix XenApp and XenDesktop for App and Desktop Virtualization. Microsoft Exchange 2013 (on Premise) and O365 (Cloud), Skype for Business, Active Directory and SFTP Technology.
  • Build and develop automation solutions of manual tasks performed by the Infrastructure support/administrators by using Powershell and other relevant scripting technologies.
  • · Develop solutions using available tools and technologies and assist the global team in problem resolution by hands-on participation.· Support the development and incorporation of best practices and approaches into the company´s processes and methodologies.· Participate in determination of root cause/solution analysis for service failure and support escalation, using knowledge and experience of Windows 2008/2012, Citrix XenApp and XenDesktop, VMWare vSphere/ESX, Active Directory, Skype and Exchange server.· Perform a system/server security remediation and ensure that the system and application are on up to date patch levels and conform to the security standard.· Operate in complex, highly secure, and highly available, operations environments and interact with the technology domain experts required to maintain those environments.
  • Demonstrate a commitment to customer service, pro-active review of processes and procedures to continually enhance service quality, service delivery and support.
  • Will work closely with areas across Visa including, Operations, Engineering, Service Product office, and Global Open System Development Lines.
  • The candidate will be heavily involved in ensuring team meets all SLA's and team objectives.
  • Must have a strong commitment to execution, follow through and timely communication.
  • Execute decisive action to preserve and maintain service availability, performance, integrity, capacity and security. Work with L3 teams (SME) on the critical requests and resolve it to closure.
  • Mentoring the junior team members.
Job Requirements
  • Bachelor's degree in Computer Science, Information Systems or other related technical discipline.
  • A minimum of 5 years' experience in an application hosting, enterprise or data center environment.
  • Strong Knowledge in Windows Servers OS/platform, Citrix XenApp and XenDesktop/VDI infrastructure, Microsoft Exchange 2013 (on Premise) and O365 (Cloud), Skype for Business , Active Directory and SFTP Technology
  • Good Understanding/working knowledge of automation and scripting technologies like PowerShell.
  • Global enterprise experience on major Service Delivery Management areas such as: Incident, Change, Problem, Service Level, Feedback and Operations.
  • Good Experience with Server Patch and Vulnerability Management.
  • Education / experience must include:
  • Advanced Windows Systems Administration required, Linux experience is a plus.
  • Good in Microsoft/Windows Scripting i.e. PowerShell, VB; · Virtualization support i.e. VMWare; Microsoft Hyper
  • Support of infrastructure hardware i.e. HP Blade and DL technology, Cisco UCS· Individual should be self-motivated with the ability to work independently.
  • Windows workstation OS certification preferred but not required.
About this Company

The iHub is a non-for-profit entity that aims at increasing the hands-on experience and boosting innovation within students. The iHub exists at Ain Shams, Cairo, Alexandria and Minia Universities The iHub partners with many industry companies and startups in providing... (More)

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