Understand iSHRAQ client architecture and relevant mapping details to analyze and troubleshoot issues reported by clients/ business consultants.
Implement and administer web applications on customer sites worldwide
Develop and run database scripts for data migration, data cleansing, and data fixing
Support and maintain web application
Develop web application reports
Responsible for Analyzing and Simulating iSHRAQ issues reported by the client.
Detailed analysis of the application trace log files to identify the possible cause of messages, missing columns and other type of issues.
Collect and apply preliminary analysis on the queries hanging / performance delays, verify the database related table's indexes and communicate with PE to take needed action.
Complex Issues: Evaluate the analysis done by Technical consultant. Conduct a detailed technical analysis of Complex issues reported in iSHRAQ applications. Provide the details of the analysis done to PE towards obtaining a fix.
Document details of Analysis and provide issue resolution to client wherever applicable.
Provide support to Technical Consultants/Analysts whenever needed.
Assist the business support staff in analyzing the reported issues from a technical point of view.
Responsible for doing final validation testing of the respective iSHRAQ application after getting from QC and before a deliverable is given to client. and should coordinate with Business Support to ensure that client scenarios work well within the deliverable.
Performs iSHRAQ upgrade testing.
Follow up with client for closure of delivered issues.
Follows up with the QC/PE team for timely resolution of issues.
Maintain the support portal by professionally capturing and documenting the issue details followed by timely updates.
Communicates status reports to reporting manager
Communicates to Clients and Path teams in a professional and timely manner.
Maintain cordial relation with Clients and Path team.
Respect and obey company rules, policies and procedures.
Enhances iSHRAQ knowledge by attending trainings and self learning.
Third party Integration support for customer under support:
Understand the third party integration setup done.
Detailed analysis of an issue reported in the third party integration interface by executing required selects and analyzing the relevant log files.
Build standard queries to check the third party integration.
Handle the responsibilities of the Assistant Manager / manager during his absence if the assistant manager is on leave or busy in any other urgent technical related matter.
Preparation of iSHRAQ Training material according to the Manager request.
Knowledge of 80 % of iSHRAQ Table structure.
Assist the Technical tasks handled by the team and ensure quality of deliverables sent to the customers.
Provide Technical Account Manager (TAM) services to customers as part of the new Support Offerings (onsite consultancy)
Founded in 1992, Path Solutions is a recognized market leader specialized in the provision of software solutions for the banking industry with a specialized coverage for Islamic Financing and Investment Banking.
Our offerings include project management and...