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Job Description
- Understand iSHRAQ client architecture and relevant mapping details to analyze and troubleshoot issues reported by clients/ business consultants.
- Implement and administer web applications on customer sites worldwide
- Develop and run database scripts for data migration, data cleansing, and data fixing
- Support and maintain web application
- Develop web application reports
- Responsible for Analyzing and Simulating iSHRAQ issues reported by the client.
- Detailed analysis of the application trace log files to identify the possible cause of messages, missing columns and other type of issues.
- Collect and apply preliminary analysis on the queries hanging / performance delays, verify the database related table's indexes and communicate with PE to take needed action.
- Complex Issues: Evaluate the analysis done by Technical consultant. Conduct a detailed technical analysis of Complex issues reported in iSHRAQ applications. Provide the details of the analysis done to PE towards obtaining a fix.
- Document details of Analysis and provide issue resolution to client wherever applicable.
- Provide support to Technical Consultants/Analysts whenever needed.
- Assist the business support staff in analyzing the reported issues from a technical point of view.
- Responsible for doing final validation testing of the respective iSHRAQ application after getting from QC and before a deliverable is given to client. and should coordinate with Business Support to ensure that client scenarios work well within the deliverable.
- Performs iSHRAQ upgrade testing.
- Follow up with client for closure of delivered issues.
- Follows up with the QC/PE team for timely resolution of issues.
- Maintain the support portal by professionally capturing and documenting the issue details followed by timely updates.
- Communicates status reports to reporting manager
- Communicates to Clients and Path teams in a professional and timely manner.
- Maintain cordial relation with Clients and Path team.
- Respect and obey company rules, policies and procedures.
- Enhances iSHRAQ knowledge by attending trainings and self learning.
- Third party Integration support for customer under support:
- Understand the third party integration setup done.
- Detailed analysis of an issue reported in the third party integration interface by executing required selects and analyzing the relevant log files.
- Build standard queries to check the third party integration.
- Handle the responsibilities of the Assistant Manager / manager during his absence if the assistant manager is on leave or busy in any other urgent technical related matter.
- Preparation of iSHRAQ Training material according to the Manager request.
- Knowledge of 80 % of iSHRAQ Table structure.
- Assist the Technical tasks handled by the team and ensure quality of deliverables sent to the customers.
- Provide Technical Account Manager (TAM) services to customers as part of the new Support Offerings (onsite consultancy)
Job Requirements
- B.SC. in Computer Science or equivalent is required. Master degree is a plus.
- Excellent knowledge in writing SQL, stored procedures, functions, triggers
- Good knowledge in Microsoft – Excel and Power points
- Proven experience in web reporting tools
- Strong knowledge of object oriented concepts
- Good knowledge of C#, ASP.NET, Visual Studio .NET
- Adequate knowledge in ORACLE database administration.
- Good knowledge of SQL Server is a plus
- Technical experience is a must (background in banking, audit, finance, operations and investment application)
- 3-4 years of experience in the above competencies
- Excellent communication skills in Arabic and English
- Team player, willing to learn, and hard worker
- Must have ability for critical and analytical thinking.
- Be a good problem detector and solver.
- Ability to manage efficiently in high stress situations and willing to travel as and when required.
- Team work and good coordination skills.
- Should be able to establish and maintain a professional relationship with the clients and team members.
- Be a good role model to team members.
- Ready to travel to clients site and when needed.
