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Job Description
- Responding to requests for technical assistance in person, via phone, or electronically.
- Installing software and updating hardware.
- Provides procedural guidance, demonstrates, and provides direction on various systems.
- Improve technical expertise through the identification of new technical alternatives to resolve problems and/or general improvements.
- Accurately documents and reports problems to technical staff for resolution.
Job Requirements
- Proven working experience in providing help desk support.
- BSc in Engineering or Computer Sciences.
- 4+ years of experience.