Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Monitor and maintain the computer systems and networks of an organization.
- They may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
- He may also work within first or second-line support. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software.
May Include:
- Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems and networks.
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Replacing parts as required.
- Providing support, including procedural documentation and relevant reports.
- Following diagrams and written instructions to repair a fault or set up a system.
- Supporting the roll-out of new applications.
- Setting up new users' accounts and profiles and dealing with password issues in organization Local network and Domain.
- Responding within agreed time limits to call-outs.
( 24 hours in most cases and 72 hours in HW failures). - Working continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritizing and managing many open cases at one time
- Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
- Testing and evaluating modern technology.
- Conducting electrical safety checks on computer equipment.
Job Requirements
- Knowledge of business information technology; computer networking and hardware, Internet and Software support.
- Have a Bachelor's degree in computer science or equivalent.
