Operations Manager

Job Scope:

• The candidate's role is to run a number of stores successfully.
• Working on the shop floor, they are in constant contact with their customers and staff.
• They are responsible for ensuring their staff give great customer service as well as monitoring the financial performance of the store in addition to following up with customers orders and coordinating with the production process.

Typical responsibilities of the job include:

• Recruiting, training, supervising and appraising staff
• Managing budgets
• Maintaining statistical and financial records
• Dealing with customer queries and complaints
• Overseeing pricing and stock control
• Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
• Ensuring compliance with health and safety legislation
• Preparing promotional materials and displays
• Liaising with head office