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Job Description
Social Media Moderator is in charge with customer focus. He/She is responsible for
- Creating excellent engagement on different social platforms.
- Supporting customers with, no errors, via messages.
- Keep contacting with customer. Starting with replying, explaining, answering questions, giving information, closing the deal.Ends with following up.
- Handle Customer comments and messages in Arabic and English on social platforms.
- Taking purchasing orders online.
- Follow up with customers before and after sale calls.
- Live chat with Customers to explain the products.
- Contacting and follow up with operation department.
- Confirming purchasing orders on system.
Job Requirements
- Bachelor degree.
- Marketing/ Social Media background is a plus.
- Customer Service experience is a plus.
- Arabic/English fluency.
