Technical Support Supervisor
Qsource -
Cairo, EgyptPosted 6 years ago196Applicants for1 open position
- 33Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Responsible for handling new and existing user’s requirements (computers, printers, IP Phone).
- Forward technical support issues that cannot be addressed by the Help Desk to the appropriate technician.
- Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc. systems, when possible from the Help Desk.
- Monitor Anti-virus status.
- Monitor communication lines for main and remote sites.
- Responsible for following up ISPs in case of communication lines problems.
- Responsible for supporting Hardware and Software problems for users.
- Provide remote desktop support for remote users.
- Responsible for handling the Help desk customer service.
- Configure new laptops and PCs for the new employees.
- Responsible for ordering required supplement materials with accordance with his manager and purchasing dep. (toners, keyboards, mousse, …).
Job Requirements
- BSc information System
- Windows server administrator/ network basic / MCITP (Microsoft Certified IT Professional)
- Age 25/28
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