HR Business Partner

PURPOSE OF JOB

• The Human Resources Department in Egypt is responsible for providing an effective, efficient and proactive Human Resource function to the managers and employees in Cairo Customer Support Centers.
• The Human Resource Executive will provide guidance and support on Human Resource best practice acting as the first point of contact and Business Partner for line managers on all HR related issues.

MAIN ACCOUNTABILITIES

• Is an active Business partner to her/his departments and guides and advices, on request or pro-actively, on personnel or HR related topics.
• Thinks along with the Operational management and delivers effective and pragmatic HR added value in the attempt to make things easier, not more complicated.
• Supports her/his department's answers questions of management and employees with regard to employment procedures including;
• Absence Management
• Performance Management
• Discipline and Grievance issues
• Recruitment and Selection
• Employee Legislation
• Employee Relations
• Human Resource Planning
• Human Resource Policies and Procedures

Benefits

• Functions as the gatekeeper of (legal) processes.
• Takes appropriate action when procedures are not followed.
• Attends weekly/monthly operations meeting with designated Operations teams and provides support on HR related issues.
• Participates actively in Operational events such as MBR’s, QBR’s.
• Will deliver the Induction presentation day Sykes’ HR induction for new hires.
• Is the record keeper regarding HR relevant data such as attrition, absence& sickness.
• Connects with other departments such as OMD to assure the accuracy of HR data.
• Analyses HR data tracking trends and connecting with relevant parties for action planning.
• Aligns actions and output with HR colleagues, making sure the HR department functions as 1 team instead of different individuals.
• Update and maintain HR Information Systems and administers official paperwork such as contracts and documents, tracking and ensuring completion and filed in the employee personnel file.
• Is able to lead investigations and judges objectively.
• Participates in HR projects such as GESS, Retention projects and contributes actively enhancing customer satisfaction and reducing attrition.
• Controls the annual review process of employees of his/her department, sets up necessary sheets, sends the guidelines to management, keeps track of the whole process and follows up with management where necessary.
• Follow up absenteeism and all the HR related information
• Composes professional correspondence and necessary paperwork incorrect English

CORE COMPETENCIES

• Exercise Professional Judgment
• Applies accurate logic and common sense in making decisions and coming to conclusions.
• Chooses courses of action or makes decisions that are consistent with policies, procedures, and rules.
• Recognizes the implications and risks of actions and decisions.
• Makes timely decisions on problems/issues requiring immediate attention.

Analyze Information

• Gathers and analyzes the most critical information needed to understand problems.
• Analyzes problems and issues from different points of view.
• Readily recognizes problems requiring attention.
• Breaks down problems into manageable components.
• Probes and looks past symptoms to determine the underlying causes of problems and issues.

Meet Stakeholder Needs

• Accurately identifies stakeholders’ requirements, expectations, and needs.
• Seeks feedback from stakeholders to identify improvement opportunities.
• Addresses stakeholders needs by involving the right people (resources) at the right time.
• Follows up with stakeholders to ensure problems are solved.

Working to Objectives, Planning and Organizing

• Develops realistic plans (e.g., action steps, timelines) to accomplish objectives.
• Aligns personal work plans with plans and initiatives of own and other work units.
• Identifies and obtains resources (e.g., funding, equipment, support) needed to accomplish objectives.
• Identifies risks and assumptions in plans.

Produce Results

• Initiates timely action to address important issues.
• Demonstrates a strong sense of ownership and a commitment to achieving meaningful