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Job Description
- Developing processes and procedures for ongoing management of the system environments.
- Updating the technical documentation and the team knowledge base.
- Research and recommend innovative, and where possible automated approaches for system administrations tasks.
- Prioritizing and managing several open cases at one time based on agreed service levels, escalating issues within the organization.
- Mentor and develop junior team members of system engineers as required.
- Assess new technologies and products, applying industry best practices and methodologies to engineering and operations activities.
- Provide on-call consulting advice and technical support to external/internal customers regarding specific operational/applications issues.
- Proactively monitor system capacity and produce regular capacity planning reports to show current systems capacity utilization and growth trends, work with management to add capacity as needed.
- Participate in the overall secure design and performance of system/servers’ environment.
- Conducting periodic safety tests of system performance, reliability, and load, assists the service desk and operations in resolving system performance issues.
- Take lead in resolving operational issues, perform root cause analysis, and implement necessary corrective actions to prevent reoccurrence.
- Act properly during shift “Morning – evening – Night” and fulfil all shift tasks.
- Handle customer tickets opened at our ticketing system “WHMCS – Manage engine “.
Job Requirements
- Bachelor degree from a reputable university (Communications engineering or computer science background is preferred).
- Minimum “2 to 4” years of experience in supporting Web Hosting Systems is a must.
- Good command of English language.
- Expert-level Microsoft Windows Server OS administration.
- In-depth knowledge of Microsoft Internet Information Service 5, 6, 7, and 7.5.
- Excellent knowledge of Microsoft SQL 2000, 2005, 2008, and 2008 R2.
- Working knowledge of Microsoft Office SharePoint Services 2007, 2010.
- In-depth knowledge of Active Directory and Domain Name System.
- In-depth knowledge of Microsoft products.
- In-depth knowledge of Network.
- In-depth knowledge of virtualization technology (Microsoft Hyper-V).
- Very good communication skills with a friendly customer oriented manner.
- Very Good Presentation, analytical & Problem Solving Skills.
- Ability to work under pressure and meet deadlines while handling multi tasks at a time.
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