Social Media Moderator

Dottopia -
Agouza, GizaPosted 6 years ago

141Applicants for3 open positions

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Responsible for moderating brand content for clients’ and its social communities.
Review user generated comments and response in a quick and timely manner.
Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience.
Manage day-to-day activities for clients on Facebook, Twitter, Instagram, and other social media platforms.
Establishing metrics, picking up community insights, new trends and reporting or recommending strategies that achieve marketing goals.
Utilize social analytics tools to generate insights.
Work with the creative team from time-to-time to create original content ideas.
Protect the brand image and increase the brand loyalty with our customers.

Bachelor Degree
0-1 years of experience managing social media platforms or communities for brands.
Ability to work on shifts 24/7.
Maximum age 28
Good communication skills and eager to learn.
Digital marketing background is a plus
Customer services background is a plus.
Fluency of written Arabic and English is a must.
Work under pressure.
Keen eye for details.
Able to manage multiple tasks within specified time frames.