Customer Service Executive

High Art - Cairo, Egypt

75
Applicants for
1 open position
73
Seen
Experience Needed:
4 to 8 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
1 open position
About the Job

Customer Service Executive ensure that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organization they work for.

Main Duties :

  • Follow-up on all questions , issues & complaints and ensure they are handled and responded
  • Take the extra mile to engage customers
  • follow communication procedures, guidelines and policies
  • keep records of customer interactions, file documents and record details of customer contacts and actions taken
  • handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
  • provide accurate , valid and complete information by using the right methods/tools
  • Build sustainable relationships and trust with customer
  • Identify and assess customers' needs to achieve satisfaction
Job Requirements
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/ respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
About this Company



High Art provides projects that are of superior finishing quality. Introducing Art in forms of Architecture and details. Achieving integration between design and construction phases.


Our goal is to provide projects with superior quality. Based... (More)

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