Call Center Team Leader - Offshore Accounts

ECCO - Abbassia, Cairo

70
Applicants for
1 open position
70
Seen
5
Shortlisted
60
Rejected
Experience Needed:
More than 2 years
Career Level:
Manager
Job Type:
Full Time
Salary:
3,500 to 4,000 EGP per month
Languages:
English
Vacancies:
1 open position
About the Job
  • Be in charge of running and managing the call center daily
  • Schedule and organize shift patterns for team members
  • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Conduct regular review of all call center agents performance and organize training sessions for under performers
  • Facilitate and organize training session for all agents and participate in recruitment of new call center agents

Job Requirements
  • Excellent English
  • Ability to work under stress
  • High coaching and monitoring skills
  • Good Leadership skills
  • Minimum 2 Years in leader position
  • Problem Solving Skills
  • Presentation Skills
  • Very Good Analytical Skills
  • Very Good knowledge of Microsoft office
  • Basic information for COPC knowledge
About this Company

ECCO Outsourcing was established in 2001. We provide a wide array of Business Process Outsourcing services such as Contact Center; Inbound, Outbound, Front and Back Office services, all customized to clients’ needs. We also provide Customer Relationship Management (CRM)... (More)

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