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Job Description
Our client an international leader in the retail industry is looking to hire a senior professional to effectively manage the Operations Department to ensure business objectives are met and contribute to the financial targets of the assigned entity , with regards to the following
- Provide managerial support and direction to the Procurement, Logistics, Inventory, Stores Services and Loss Prevention functions
- Provide operational assistance for new store openings ensuring set opening dates are met and operating standards are maintained
- Achieve financial and operational targets for all aspects of store operations while maintaining a high customer satisfaction level
- Develop, implement and enhance all processes and procedures to continuously improve effectiveness/ efficiency of the department, as well as ensure organization operations are carried out in compliance
with regulations and laws governing business operations - Evaluate overall operations and regularly report results to the Country Manager and the Chief Operating Officer
- Recruit, train, motivate and evaluate his/her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and
contribution to the company - Prepare the department's annual budget based on set instructions and develop the business plan accordingly to support the objectives set by the Country Manager
- Create, implement and oversee a set of operational metrics measuring the effectiveness of the department across all functions
Job Requirements
- Bachelor’s Degree in Business Administration or related field; MBA is a plus
- 15 years + experience in a similar field, out of which 4 in a managerial position; experience in retail is a plus but not mandatory
- Imports experience in the last 3 years is essential
- Management experience of large teams is essential
- Fluency in English is a must