required for big real state company in fifth settlement customer relation Manger as below :

• Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty in all company  residential projects
• development  and implement policies and procedures  ( handover- community - crm) that meet the business needs & clients requirements
• Working closely with all departments to ensure the CRM works effectively for all aspects of the company.to make decisions regarding the current resource.
• Manage day-to-day operations while dealing with various clients.
• Investigate customer's problems and find solutions
• Assisting clients with the property after-sales and development.
• Manage hand over and fit-out process of projects.
• Being involved in staff recruitment and appraisals.
• Training staff to deliver a high standard of customer service.
• Leading or supervising a team of customer service staff.