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Job Description
- Apply knowledge of consumer finance operations, policies and procedures within defined operating standards and practices
- Provide customer service to existing and new customers in a professional and courteous manner
- Provide exceptional customer service by accurately processing all customer transactions and requests
- Use computer systems and applications to retrieve information and perform transactions
- Answer questions about products, services and account transactions
- Inform customers of special offers and additional services
- Follow branch standards and provide prompt and accurate cash handling, deposit and exchange transactions.
- Assess customer needs and introduce new products and services (credit cards, saving bonds etc)
- Make sales referrals, suggest alternate channels and cross-sell products and services
- Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
- Comply with regulatory requirements
- Manage risk in every transaction and detect fraudulent transactions to prevent losses.
- Resolve customers’ issues and provide relevant information.
- Perform additional responsibilities as assigned.
Job Requirements
- Proven working experience in personal banking, retail banking or financial services.
- Basic PC knowledge and familiarity with electronic equipment (e.g. cash drawers, receipt validators, money counters)
- Customer satisfaction-oriented
- Attention to detail and mathematical skills
- Excellent sales skills
- BS in Finance, Banking or relevant field
