Quality Assurance Supervisor – H...
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Job Description
Job Title: Quality Assurance Supervisor – HealthTech, TPA
Location: Maadi ,Cairo, Egypt
Type: Full-time
Company: Axon HealthTech
About Us
Axon HealthTech is a fast-growing digital health company revolutionizing how individuals and corporates access affordable, quality healthcare across the MENA region. Through our platforms — Axon TPA and Axon Plus — we offer integrated health benefits, medical discount programs, and AI-powered claims management. We are looking for a highly analytical and creative Growth Hacker to drive rapid user and revenue growth across digital and offline channels.
Job Summary:
The Quality Assurance Supervisor is responsible for overseeing and ensuring the quality of services and operational processes across HealthTech platforms, TPA (Third-Party Administration) models. This role involves establishing quality control standards, conducting audits, identifying process improvements, and ensuring full compliance with regulatory and client requirements in the healthcare and medical insurance environment.
Key Responsibilities:
• Supervise daily activities of the quality assurance team within HealthTech-enabled medical operations.
• Monitor and assess the quality of claims processing, eligibility verification, coding, and customer service activities.
• Develop and enforce quality policies, SOPs, and audit frameworks tailored to TPA operations.
• Conduct internal audits and participate in external quality evaluations, ensuring compliance with regulatory standards.
• Analyze errors and service issues across claims and provider management workflows; recommend and implement corrective actions.
• Work closely with IT and operational teams to improve platform efficiency and data accuracy.
• Train staff on quality standards, best practices, and compliance with healthcare regulations.
• Maintain accurate records of audit findings, KPIs, root cause analyses, and corrective/preventive actions.
• Coordinate with insurance partners, healthcare providers, and clients to resolve quality-related concerns.
• Ensure compliance with ISO standards, HIPAA (if applicable), and local healthcare regulatory bodies.
Job Requirements
Qualifications:
• Bachelor’s degree in Quality Management, Healthcare Administration, Insurance, or Health Information Technology.
• 3+ years of experience in quality assurance within a TPA, HealthTech company, or medical insurance setting.
• Strong knowledge of the healthcare claims lifecycle, ICD-10/CPT coding, eligibility rules, and medical service standards.
• Familiarity with HealthTech systems, claims automation platforms, and performance dashboards.
• Excellent communication, leadership, and analytical skills.
• Strong command of Excel, BI tools (e.g., Power BI), and quality tracking software.
What We Offer
• Competitive salary and performance bonuses.
• Opportunity to work in a fast-growing healthtech company shaping the future of healthcare access.
• Strong leadership exposure and the opportunity to build the finance function from the ground up.
• Dynamic, supportive team culture.
• Health and social insurance.