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Customer Experience Agent (English Account)

Full Time
3Sixty - 
Mohandessin, GizaPosted 1 year ago
18Applicants for1 open position
  • 18Viewed
  • 0In Consideration
  • 9Not Selected
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Job Details

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Job Description

Support and Monitor
  • Manage all the CE queues (inbound, outbound, onboarding, ticketing, emails and complains) making sure that no delays will take place.
  • Assign the daily tasks to the CE team members.
  • Monitor the cases that not following the agreed timeline.
  • Apply the risk management standards (case at risk alarm to different departments).
Performance
  • Maintain company SLAs  (Monitor daily, weekly and monthly staff performance).
  • Ensure quality standards across the teams (by monitoring calls and applying QC scorecards).
  • Conduct one on one and monthly meetings with team members to ensure that all KPIs are communicated and achieved.
  • Nominate mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  
  

Job Requirements

  • 3 Years of experience
  • Previous medical or dental experience is preferable.
  • Fluent English communication skills.
  • Good Microsoft Office knowledge.

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