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Application Support Engineer

justagain
New Cairo, Cairo
Posted 2 years ago
75Applicants for8 open positions
  • 70Viewed
  • 31In Consideration
  • 39Not Selected
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Job Details

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Job Description

  • Manage large amounts of inquiries via calls and chat “mostly chats”
  • Identify and assess customers’ needs to achieve satisfaction.
  • Diagnosing and repairing faults.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra space of kindness to engage customers

Job Requirements

  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices “Preferred”.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • College degree in Faculty of : computer science or information technology or equivalent.
  • Excellent in excel
  • Able to work under stress.
  • Able to work on shift Basis.
  • Experience with remote desktop applications and help desk software “Preferred”.
  • Attention to detail and good problem-solving skills.
  • Good written and verbal communication.

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