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Customer Service Representative

Inertia Egypt
6th of October, Giza

Customer Service Representative

6th of October, GizaPosted 14 days ago
70Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Answer incoming calls and respond to customer’s emails.
  • Manage and resolve customer complaints.
  • Route calls to appropriate resources.
  • Document all call information according to standard operating procedures.
  • Complete call logs and reports.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Research required information using available resources.
  • Other duties as assigned.

Job Requirements

  • Bachelor's Degree.
  • 1-3 years of experience in the same field.
  • Excellent command of spoken English.
  • Good communication skills.
  • Should be fast and efficient.
  • Have courteous demeanor.

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