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Customer Support Specialist

ExaServe LLC
Nasr City, Cairo
Posted 3 years ago
94Applicants for2 open positions
  • 25Viewed
  • 8In Consideration
  • 17Not Selected
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Job Details

Experience Needed:
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Job Description

  • Receive all inquiries and complaints from customers such as ( payment method, renwal of contract & so on) and respond quickly.
  • Good dealings with the complainant or the complainant according to the nature of the query or complaint.
  • Writing a daily report to document the daily inquires.
  • All of the above should be done in accordance with the customer service instructions approved by the Marketing and Sales team.
  • Making sure of the product's quality.
  • Attract new customers & increase one's commission.
  • Communicate by phone, social media& email.

 

  • 2 days off
  • Medical insurance
  • Shift rotation  (night & overnight shifts for males only)

Job Requirements

  • Excellent communication skills &interpersonal skills
  • Education: Bachelor degree
  • IT  background is a must
  • Intuition & multitasking

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