Customer Service Manager
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- 3In Consideration
- 13Not Selected
Job Details
Skills And Tools:
Job Description
Ensure that customer service team has excellent communication, problem solving, and professional email/call etiquette skills for achieving customer satisfaction.
- Ensure that customer complaints are resolved in a professional manner.
- Helping to develop and implement a customer service policy for an entire organization.
- Finding ways to measure customer satisfaction and improve services.
- Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
- Determine work procedures, work schedules, and workflow for customer service staff.
- Ensure that the customer inquiries are handled and answered in a timely and accurate matter.
- Develop standard procedures and policies for improving the service provided to customers.
Job Requirements
- Fluency in English is a must.
- Excellent Communication Skills.
- 7 - 9 years of experience in customer service field, 3 of them in a supervisory role.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
- Telesales background is a must.
What we Offer:
- Attractive Packages
- Learning opportunity and career progression
- Medical and Social Insurance
About Taager:
Taager.com is the first B2B startup that focuses on Merchants or Toggar growth. Our mission is to provide a platform for Merchants where they can only focus on acquiring customers and scaling their merchandise business. We take care of Inventory Management, Delivery, Payments Collection. We help merchants reach their financial goals and objectives faster and more efficiently. We provide a platform for anyone who wants to sell products.
Taager has come a long way growing from a team of 8 people to a company with more than 800 employees. It started with one order per day and now manages more than 8 thousand orders per day for our merchants.
Our Mission:
Our mission is to empower anyone to start and scale their e-commerce business.
Our Vision:
“We imagine a world where anyone gets the opportunity to sell online, make a living and get rich in an easy and risk-free way. A world where the magic of technology becomes accessible to the most talented of Merchants.”
