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Job Description
- Responsible for all the travel files (groups & individual & services) arrangements including reservations, ticketing, ticketing and clients’ requests.
- Manage the itineraries with the quotations (groups & individual)
- Responsible for ensuring the quality of the company's products and services meet or exceeds customer expectations
- Scheduling the roles of the Tour Guides and Tour Leaders based on the company’s system.
- Resolve the clients’ issues and choose the right way according to the situation.
- Guides the operations team to address customer feedback and vendor management issues.
- Conducting training of the team on services and work.
- Scheduling the files and sharing with each one within the team (Tour Operator) and he/she should arrange with the departments its part to work on Reservation (hotel – restaurants) – Transfer – Aviation, – Tour Leader – Tour leaders’ representatives inside the airport).
- Responsible for the Transportation department and how to manage the vehicles.
- Liaise and manage with the Transportation departments about the best price for the rental bus and vans.
- Manage the deals of the hotels and restaurants rates (with the contacting department)
- Operations Manager duties include hiring and training employees and managing quality assurance programs in specific skill sets and procedures, and monitoring existing workers, so nothing falls through the cracks.
- Ensure all operations are carried on in an appropriate, cost-effective way and manage budget and forecast.
Job Requirements
- Knowledge of organizational effectiveness and operations management
- Experience budgeting and forecasting
- Familiarity with business and financial principles
- Excellent communication skills
- Leadership ability.
- Respect others and spread friendship.
- Rigorous at work, intelligent in decision-making.
- Outstanding organizational skills
- Degree in Business, Operations Management or related field