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Operations Manager

Dominant Travel
Hadayek Alahram, Giza
Posted 2 years ago
221Applicants for1 open position
  • 25Viewed
  • 6In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Responsible for all the travel files (groups & individual & services) arrangements including ‎reservations, ticketing, ticketing and clients’ requests.
  • Manage the itineraries with the quotations (groups & individual) 
  • Responsible for ensuring the quality of the company's products and services meet or exceeds customer expectations
  • Scheduling the roles of the Tour Guides and Tour Leaders based on the company’s system.
  • Resolve the clients’ issues and choose the right way according to the situation.
  • Guides the operations team to address customer feedback and vendor management issues. 
  • Conducting training of the team on services and work.
  • Scheduling the files and sharing with each one within the team (Tour Operator) and he/she should arrange with the departments its part to work on Reservation (hotel – restaurants) – Transfer – Aviation, – Tour Leader – Tour leaders’ representatives inside the airport).
  • Responsible for the Transportation department and how to manage the vehicles. 
  • Liaise and manage with the Transportation departments about the best price for the rental bus and vans.
  • Manage the deals of the hotels and restaurants rates (with the contacting department) 
  • Operations Manager duties include hiring and training employees and managing quality assurance programs in specific skill sets and procedures, and monitoring existing workers, so nothing falls through the cracks.
  • Ensure all operations are carried on in an appropriate, cost-effective way and manage budget and forecast.

 

Job Requirements

  • Knowledge of organizational effectiveness and operations management
  • Experience budgeting and forecasting
  • Familiarity with business and financial principles
  • Excellent communication skills
  • Leadership ability.
  • Respect others and spread friendship.
  • Rigorous at work, intelligent in decision-making.
  • Outstanding organizational skills
  • Degree in Business, Operations Management or related field

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