Call Center Agent
Rehlat -
Mohandessin, GizaPosted 4 years ago563Applicants for5 open positions
- 385Viewed
- 26In Consideration
- 27Not Selected
Job Details
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Job Description
Responsible For:
- Receive inbound calls for International & Domestic Air, Hotel booking inquiries from customers
- Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Make sure that all customers issues are handled.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow up (Call and Email) with customers in case of pending/escalated issues.
- Communicate clearly and effectively with customers
Job Requirements
- Minimum of 1 year to 2-year experience as a customer service agent
- Immediate joiners are preferable.
- Excellent communication and presentation skills
- Excellent English
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Please apply only if you're graduate
