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Job Description
- Single point of contact for global clients and GAMs of all the IT topics. To know and coordinate all the resources of IT to serve the global Clients
- Manage and knowledge of the technical file and footprint of the global client
- Commercial: Help in pre-sales. Design of IT elements in offers for new business, RFPs and up-selling activities.
- Rollout: Coordinate and manage internal It resources to facilitate implementation of services.
- Assuring an uniform IT delivery and performance for every GC
- Single interface for incident management affecting GC. Unified incident report.
- Search of IT solutions for any need coming from the operation or any improvement to increase the profitability and customer satisfaction
Job Requirements
- Holistic vision of the business drivers of global client
- Analytical perception of the effect of our IT offer in the client success
- Influence ability to steer IT discussion
- Knowledge of BPO/CRM, contact center and content moderation business
- Experience delivering IT services and technology services
- Experience and ability for pre-sales support
- Excellent English
