Certification Engineer

Guardian Glass is seeking for you to become our next Quality Certification Engineer in our Glass manufacturing plant in the 10th of Ramadan city, Egypt. Guardian’s Field Certification Engineers provides on-site and remote technical support to Guardian customers such as glass processors in Egypt. 

What You Will Do In Your Role

• Partner with customers to meet and exceed the requirements and guidelines of the various Select Fabricator certification programs established by Guardian.
• Assist the Guardian customer (Select Fabricator) with the identification and implementation of Manufacturing KPIs and cost of product quality initiatives.
• Develop and deliver continuous improvement and training to designated Select Fabricator locations, assisting site personnel by sharing best practices, policies, and procedures to meet and exceed established quality and production goals.
• Partner with the sales and quality groups to identify the highest priority customers.
• Lead the initial response to identified field quality complaints. Utilize appropriate technical tools, including coating detectors, optical quality tools, and photo spectrometers to diagnose and communicate the root cause.
• Provide technical support for new product launches at major customers, including training of key personnel.
• Create written reports, letters, summaries, as appropriate, to share issues, findings, and recommendations with customers and internally within Guardian.
• Demonstrate focus and urgency in responding to customer issues.