Job Details
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Job Description
- Chat agents communicate with customers through live chat or email to answer questions, solve problems.
- Since they function on the front line of customer service, it’s important that chat agents be comfortable communicating directly with customers.
- Develop strong customer relationships.
- Build customer relationships
- Manage and take ownership of the resolution process for all customer related issues
- Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat.
- Maintain up to date knowledge of the business.
Job Requirements
- Excellent Command Of English Language.
- Fast Typing Skills
- Males & Females
- Graduates Only
- 5 working days & 2 days off
- Previous Experience in Web Chat or email is a must.
- Work Location: Maadi
