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Customer Success Manager

Pharos Solutions
Alexandria, Egypt
Posted 4 years ago
73Applicants for1 open position
  • 8Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Serve as the lead point of contact for all customer account management matters.
  • Address all customer-related queries on time.
  • Build and maintain strong, long-lasting client relationships.
  • Develop trusted advisory relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Provide Pharos’ team with the customers’ feedback to help identify potential new features or enhancements.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Identify opportunities to expand relationships with existing customers.
  • Assist with challenging client requests or issue escalations as needed.

Job Requirements

  • A degree in Business Administration, Information Systems or Computer Engineering.
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
  • Solid technology background with knowledge of the mobile apps’ ecosystem.
  • Fluent in spoken and written English.
  • Great verbal and written communication skills.
  • Communicate effectively in both business and technical contexts.
  • Juggle multiple priorities with competing deadlines.
  • Process-oriented with problem-solving skills.
  • Excellent listening, negotiation and presentation abilities.

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