CRM Specialist
Mazaya -
New Cairo, CairoPosted 3 years ago63Applicants for1 open position
- 41Viewed
- 9In Consideration
- 32Not Selected
Job Details
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Job Description
- Respond to customer inquiries and complaints in a professional and positive manner to promote optimum customer satisfaction.
- Work with departments: Customer Service, Business Development, Sales, Marketing, Accounting and all departments using the CRM Service to ensure data requirements are being met.
- Responsible for the distribution of required reports from the CRM Database Solution.
- Handling Loyalty programs, gift cards and discounts to attract more Customers
- Work with the Marketing Team in implementing SMS & Email shots Campaigns
- Establishing workflows and standards or entering data in the CRM
- Customizing and pulling marketing reports from the CRM
- Analyzing the marketing reports to determine what kind of customer trends the business should respond to
- Introduce creative ideas aiming at achieving the company’s marketing quantitative and qualitative objectives.
- Responsible for planning, designing, implementing and evaluating all customer loyalty activities across the organization
- Recording and updating customers’ data using the CRM system
Job Requirements
- 1 to 2 years of experience in the CRM
- Marketing background (If possible)
- Retail background (if possible)
- Decision maker
- Problem solver
- Complaints handling
- Excellent user of Microsoft office
