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Junior Data Analyst

Property Finder Group
Zamalek, Cairo
Posted 4 years ago
315Applicants for1 open position
  • 57Viewed
  • 3In Consideration
  • 7Not Selected
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Job Details

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Job Description

Junior Analyst CX 

Property Finder is the leading real estate portal in the Middle East. As such we have a huge wealth of data which we use to support departments around the business. We have a great Data Science and Analytics team from diverse backgrounds, with tremendous exposure across the business.

We are looking for an enthusiastic Junior Analyst to join our team and help us support data-driven decision making in our Customer Experience department. Someone who is obsessed with detail, but can understand the big picture too. Someone who can communicate ideas across marketing, sales and ops by telling a compelling story with data.

Tasks and responsibilities

  • Manage the NPS survey across the Property Finder Group
  • Manage the CSAT surveys across the Property Finder Group
  • Generate 360 analysis reports for the business, based on customers feedback in different markets
  • Generate a 360 feedback report from the business on clients reported issues
  • Generate monthly analysis reports for the Director of Customer Experience on customers trends in different markets and business functions
  • Generate a monthly ELT analysis report on NPS performance and the business actions taken based on Customers’ surveys

Job Requirements

Requirements

  • Analytical skills
  • Attention to details, to be able to spot data errors
  • Comfortable with SQL and databases
  • Demonstrable quantitative skills
  • Excellent written and verbal communication skills
  • Able to work independently on defined projects
  • Curious and comfortable sharing ideas 
  • Strong academic record with experience in B2B customer behavior analysis as plus
  • Experience with SQL and a scripting language a plus
  • Work closely with marketing, product and sales teams to analyse Customers’ data trends 
  • Create data visualisations and reports in Salesforce
  • Proactively make recommendations to business stakeholders based on data and reportsSupport the automation of reporting processes where possible Who You Are
  • You have a deep understanding of numbers, as well as a strong business sense
  • A good communicator, able to tell a story at the right level to the right person 

Good to have

Experience: 

  • Knowledge of APEX Batches, APEX Rest Web Services and APEX Schedulable
  • Knowledge of custom workflows
  • Experience working and integrating External Applications with Salesforce
  • Salesforce reporting and dashboards

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