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Job Description
- Listening to calls and evaluating the quality of the call to determine the level of staff fairly and making a daily report accordingly.
- Training new employees to work in the department and send a report about the level of the employee at the end of the two-week training period.
- Preparing the expectations and budgets for the call center annually.
Job Requirements
- Excellent communication and problem-solving skills.
- Ability to work under pressure and to handle many tasks at a time.
- Well-organized and detail-oriented.
- Hard worker, teamwork player & dynamic.
- Experience in the Customer Service field is a must.
