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Job Description
- Establish and maintain a professional relationship with clients.
- Take a client’s requirements and assist with plans to meet those requirements.
- Coordinate with various teams so that the customer’s expectations are met.
- Liaising between customers and internal teams at the company to ensure the timely and successful delivery of tasks according to customer needs.
- Continue their assessment of a client’s needs and business objectives.
- Help develop initiatives to increase customer satisfaction and retention.
- Upsell a company’s services and solutions.
- Manage a client’s projects from beginning to end
Job Requirements
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Working well under pressure and high commitment to deadlines.
- Calmly deal with customer complaints and issues.
- Attention to small details
- Previous experience in digital marketing is highly preferred.
