Customer Service Representative - French Speakers
Centro -
Maadi, CairoPosted 3 years ago82Applicants for2 open positions
- 31Viewed
- 18In Consideration
- 5Not Selected
Job Details
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Job Description
- Answering customers inquires coming from Canada and The United States through various means of communication to reach customer’s satisfaction.
- Managing inbound calls coming from customers, by using the dialer to help them to subscribe for the magazine, refund money, offers for less money, cancelations and handling complains.
- Creating tickets through the ticketing system, to submit the customer’s inquiry.
- Responding to customer’s e-mails and sending the escalated cases to the client to solve the problem and to ensure customer’s satisfaction.
Job Requirements
- University degree ‘’Graduates’’
- Advanced level of French
- Computer skills
- Business writing
- Communication skills
- Customer service skills
- Microsoft office knowledge
