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Job Description
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
Job Requirements
- University/college degree is an asset
- Previous customer service experience, especially in Elevators industry, preferred.
- Excellent presentation and customer handling skills.
- Very good Microsoft Office proficiency.
- Ability to function with a high level of patience, tact and diplomacy in handling any complaints and situations.
- Willingness and ability to learn new skills.
- Very strong verbal communication skills and ability to multitask.
- Ability to work seamlessly in a team-based environment.
- Knowledge of customer service principle and practice.
- Knowledge of call center telephony and technology.
