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Collections Specialist

Travco Properties
Sheikh Zayed, Giza

Collections Specialist

Sheikh Zayed, GizaPosted 14 days ago
60Applicants for1 open position
  • 45Viewed
  • 12In Consideration
  • 33Not Selected

Job Details

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Job Description

  • Follow up on the collection and allocation of payments.
  • Study client request to postpone or schedule the installments due.
  • Answer client questions regarding their financial accounts.
  • Identify accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.
  • Present reports on collection activities.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide feedback on operations and flow of work with ideas for improvement of certain process where appropriate.
  • Prepare and follow up with the legal and finance teams for termination cycle.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents.
  • Perform all other duties assigned by CRM Manager.


 

Job Requirements

  • 2 – 3 years of experience
  • Bachelor’s degree.
  • Proven experience as a Collection Specialist or similar role
  • Knowledge of various collection techniques
  • Working knowledge of MS Office and databases
  • Excellent communication and interpersonal skills
  • Problem-solving and critical-thinking skills.

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