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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
- Respond to queries either in person or over phone.
- Train computer users.
- Maintain daily performance of computer systems.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems & follow up with users to ensure issue has been resolved
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems.
- Install computer peripherals for users.
Job Requirements
- At least an Associate Degree in related discipline
- Minimum experience 3 years as a help desk specialist or other customer support role related to the work
- The ability to diagnose and resolve basic technical issues
- The ability to follow complex and unique processes and adapt to change rapidly
- Analytical thought to resolve issues in a variety of complex situations
- Manage several issues and follow-ups simultaneously
- Organizational skills to possess the ability to manage multiple issues in fast-paced and deadline driven environment
- Communication skills
- Strong verbal and written communication to perform job descriptions successfully.
- Knowledge: They are required to possess a working knowledge of office automation products, databases and remote control, and a good understanding of computer systems and other tech products. It is also requires possess working knowledge of WAN and LAN to address network connectivity issues
