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Job Description
he ICRC is an equal opportunity employer and values diversity and is committed to creating an inclusive working environment. Persons with disabilities are encouraged to apply.
PURPOSE, SCOPE AND IMPACT
- Information Communications Technology (ICT) Specialist 2 supports all ICT systems and services in ICRC Cairo. He/She assists the ICT Coordinator in designing and installing ICT infrastructure.
- Workplace services and second-level user support.
- Standard Systems Installations and troubleshooting.
- Geographical remit: Egypt.
MAIN ACCOUNTABILITIES, DUTIES AND RESPONSIBILITIES
As ICT Specialist:
- Independently installs, maintains, repairs and monitors ICT equipment in line with ICRC standards.
- As a part of global support services handles Level 2 tickets or escalates as per agreed workflow.
- Ensures ICT inventory is updated regularly and maintains adequate stocks levels.
- Ensures existing ICT infrastructure is functional.
- Ensures that global/country-level policies and procedures are implemented and followed.
- Briefs, advises and trains end-users on the ICRC's ICT systems.
- Maintains ICT stock and inventory, carries out regular physical checks.
- Drafts and updates technical documentation for all IT equipment.
- Assist ICT Team in project implementation.
Job Requirements
- Bachelor’s degree or equivalent in IT, electronics, computer science or similar field.
- Good command (spoken and written) of Arabic and English. French is an asset.
- Very good ICT knowledge.
- 3–4 years' troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, telecommunications, IT, help desk, etc.).
- Microsoft Active Directory (GPO, DFS, groups management…).
- Microsoft Windows Server environment. MCSA is considered as an asset.
- Skype for Business, MS Teams, and Teleconferencing tools environment.
- Wan/Lan management (SD-WAN, VPN, Vlan’s, DNS services, IP addressing, routing…), CCNA is considered an asset.
- Good understanding on connectivity’s types & SLA’s.
- Proven record of delivering results and understanding of customer service principles.
- Microsoft Windows 10, Office 365 and associated Microsoft cloud services.
- Knowledge of VSAT systems, microwave/radio links and wireless applications.
- Ability to provide IT support services including IT hardware/infrastructure support.
- Good understanding on HelpDesk Management - ITIL Foundation is considered an asset.
- Good understanding on Software Development and knowledge/skills on programming languages is considered as an asset.
- Good understanding and knowledge/skills on Proactive Monitoring tools.
- Knowledge and good understanding of Local Market Services and Authorized Suppliers is considered as an asset.
- Excellent communications skills and team working spirit.
