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Job Description
- Design and execute orientation programs for sales teams.
- Conduct onboarding training sessions for new hires.
- Act as a consultant to salespeople for challenges they have on the job.
- Assign mentors and coaches to new sales team members.
- Observe how salespeople and cashiers interact with clients to identify areas of improvement.
- Determine training needs both for individuals and teams.
- Organize role-playing activities to simulate difficult client cases (e.g. how to overcome objections).
- Advise salespeople on how to upsell products and services.
- Apply various sales training techniques (e.g. gamification, case studies, and group activities).
- Maintain updated records of training curriculum and material.
Job Requirements
- Work experience as a Retail Trainer, or similar role.
- Experience in the retail industry Especially in Multinational Brands.
- Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms.
- Excellent presentation skills.
- Strong communication skills - Ability to effectively present information across the division at all levels
- Ability to motivate employees to achieve sales quotas.
- Additional certification in training is a plus.
- Strong interpersonal skills
