Customer Support Specialist – Vouchers – 5th Settlement/90 St.
Ulemt -
New Cairo, CairoPosted 2 years ago46Applicants for1 open position
- 46Viewed
- 5In Consideration
- 41Not Selected
Job Details
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Job Description
As our business in New Cairo is growing, we are looking for Customer Support Tier 1 Specialist with experience in e-Commerce to join our team.
Role Responsibilities:
- Handle the inquiries of chat support and email ticketing system
- Investigate cases which are escalated by risk team or IT team
- Collect feedback from customers on the website through different ways (Questionnaires, Phone calls, chat support, etc.)
Job Requirements
- Experience as Customer Support Specialist in e-Commerce industry and especially working with vouchers
- Excellent English – both written and spoken
- Excellent understanding of the business and readiness to learn on a daily basis
- Resilient and able to handle dynamic and ever-changing business environment
- Able to understand customer’s needs and search for win-win solutions
- Experience in multicultural environment combined with excellent communication skills
