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Call Center Agent

Centro
Maadi, Cairo

Call Center Agent

Centro
Maadi, Cairo
Posted 24 days ago
211Applicants for50 open positions
  • 122Viewed
  • 23In Consideration
  • 83Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements

  • Grads/undergrads/dropped out/gap year
  • English fluency is a must
  • Availability to work from home after three months 
  • Rotational US shifts 

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