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Quality Assurance Specialist (Call Center - Evening Shift)

Nile Projects & Trading
Alexandria, Egypt
Posted 2 years ago
117Applicants for2 open positions
  • 87Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Monitor inbound & Outbound calls and evaluate agents performance concerning the quality of service offered through all channels.
  • Provide clear insight into performance drivers and the levers which impact performance.
  • Give recommendations for process improvements based on the customer experience and feedback.
  • Design quality rules and guidelines to achieve the highest performances with team managers.
  • Compile and track performance for teams and individual level.

7 working hours (From 4 pm to 11 pm)

Job Requirements

  • Bachelor Degree.
  • Comfortable using computers.
  • Fluency in English is a MUST

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