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Job Description
- Monitor inbound & Outbound calls and evaluate agents performance concerning the quality of service offered through all channels.
- Provide clear insight into performance drivers and the levers which impact performance.
- Give recommendations for process improvements based on the customer experience and feedback.
- Design quality rules and guidelines to achieve the highest performances with team managers.
- Compile and track performance for teams and individual level.
7 working hours (From 4 pm to 11 pm)
Job Requirements
- Bachelor Degree.
- Comfortable using computers.
- Fluency in English is a MUST