Customer Support & Communication:

Faculty of commerce must be fluent in English 

Serve as the first point of contact for customer inquiries, resolving issues promptly via phone, email, and chat.

Order & Service Management:

Coordinate customer orders, ensure accuracy, and collaborate with teams to meet customer expectations.

Problem Resolution:

Investigate customer complaints, escalate as needed, and track unresolved issues.

Process Improvement:

• Identify and implement improvements to optimize customer service operations.

• Customer Relationship Management:

            Build strong relationships with customers, monitor feedback, and report key customer metrics.

• Cross-Departmental Collaboration:

            Work with sales, finance, and other teams to ensure seamless customer-related processes.

• Data Management & Reporting:

           Maintain accurate customer records, analyze data, and present reports on performance.

• Project Coordination:

           Assist in managing customer-focused projects, ensuring timely completion and alignment with goals.