Job Details
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Job Description
Call Center Management and Customer Experience:
- To support in solving escalated cases with call center and inform about any updates related to E-Commerce activities.
- To make trend analysis of customer satisfaction surveys and generate actions and coordinate the content translation process for the customer satisfaction surveys, if necessary.
- To define actions that will improve customer experience and increase transformation rate in pre check-out, check-out and post check-out processes, to make benchmarks and analyses, to report the effects of these on the sales and operation.
Operations and Sales Development Management:
- To track and manage the performance of Warehouse stock
- To Create reports about e-commerce order Tracking and shipping cycle
- To track daily sales and budget/actualization rates closely, to make action suggestions for closing the gap between the planned and actualized targets.
- To determine the companies that are going to create payment alternatives in a way to sustain the payment ecosystem in the country/countries of responsibility.
- To Follow the determination of the Marketplaces, to research business model and commercial conditions in the related country, collect offers, work together with buying, provide communication and coordination.
- To check whether customer refund processes are handled in an accurate and timely manner or not.
Category Management:
- To make sure the right prices are displayed on the website by working in coordination with the related teams, to take action in case needed.
- To make content suggestion for the Special Day calendar of the country, and evaluate market/competitors during campaign analysis process, provide feedback to category team.
- To check the stock accuracy and whether there are unavailable products or not on the website daily and inform related teams.
Job Requirements
- University Degree ( preferable Business Administration)
- Minimum 3 years of experience in the E-Commerce Industry
- Very Good Command of English Language
- Proficient in Microsoft Office (Power point, Word & Excel)
Interpersonal Skills:
- Very high customer orientation skill
- Problem-solving
- Analytical thinking
- Ability to work in a high dynamic environment
- Very high reporting skills