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E Commerce Specialist

LC Waikiki
Maadi, Cairo
Posted 1 year ago
141Applicants for1 open position
  • 110Viewed
  • 14In Consideration
  • 96Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

       Call Center Management and Customer Experience: 
 

  • To support in solving escalated cases with call center and inform about any updates related to E-Commerce activities.

     
  • To make trend analysis of customer satisfaction surveys and generate actions and coordinate the content translation process for the customer satisfaction surveys, if necessary.

     
  • To define actions that will improve customer experience and increase transformation rate in pre check-out, check-out and post check-out processes, to make benchmarks and analyses, to report the effects of these on the sales and operation.

    Operations and Sales Development Management:

     
  • To track and manage the performance of Warehouse stock 

 

  • To Create reports about e-commerce order Tracking and shipping cycle

     
  • To track daily sales and budget/actualization rates closely, to make action suggestions for closing the gap between the planned and actualized targets.

     
  • To determine the companies that are going to create payment alternatives in a way to sustain the payment ecosystem in the country/countries of responsibility.

     
  • To Follow the determination of the Marketplaces, to research business model and commercial conditions in the related country, collect offers, work together with buying, provide communication and coordination.

     
  • To check whether customer refund processes are handled in an accurate and timely manner or not. 

 

Category Management: 

 

  • To make sure the right prices are displayed on the website by working in coordination with the related teams, to take action in case needed.

     
  • To make content suggestion for the Special Day calendar of the country, and evaluate market/competitors during campaign analysis process, provide feedback to category team.

     
  • To check the stock accuracy and whether there are unavailable products or not on the website daily and inform related teams.

Job Requirements

  • University Degree ( preferable Business Administration)
  • Minimum 3 years of experience in the E-Commerce Industry
  • Very Good Command of English Language
  • Proficient in Microsoft Office (Power point, Word & Excel)

Interpersonal Skills:

  • Very high customer orientation skill
  • Problem-solving
  • Analytical thinking
  • Ability to work in a high dynamic environment
  • Very high reporting skills

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JobsOperations/ManagementE Commerce Specialist