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Mechanical Service Advisor

New Cairo, Cairo

Mechanical Service Advisor

New Cairo, Cairo
Posted 1 month ago
65Applicants for2 open positions
  • 11Viewed
  • 0In Consideration
  • 5Not Selected

Job Details

Experience Needed:
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Job Description

  • Acknowledge and greet customers politely and courteously when they enter the reception area and assist them through the Book in process.
  • Advise customers about necessary service for routine maintenance.
  • Help identify problems by questioning the customer or doing a visual inspection or road test.
  • Record the customer requirements on a Job Order Form informing customer of estimated labour and parts charges when requested, inspect customer’s vehicle and record any damage/comments on the Job Order Form (receipt of customer supplied product), sign same and allow customer to read, or read details to them, and obtain their signature (contract review).
  • Follow up with Team leader to see if vehicle will be ready when promised, advise the customer of any delays and for additional work exceeding 10% of estimate contact the customer and obtain his agreement to proceed (amendment to contract).
  • Acknowledge and greet returning customers politely and courteously when they enter the reception area, explain the details of the work done, parts changed, notes on the Quality Control Sheet. etc.
  • For any vehicles requiring delivery, coordinate the checking, cleaning and delivery, using Reception Driver, of same
  • Take special, even priority, care of a customer with returned work or who has a complaint on the service rendered and that the same is properly recorded in the Customer Contact system and advised to the Reception Supervisor (corrective and preventive action - customer complaints)
  • Periodically check Job Cards and Register for any vehicles not completed as promised, establish reasons and advise customer of progress
  • Follow Warranty policy, procedure and instructions supplied by Warranty manager.

Job Requirements

  • 2-4 years of experience as a Mechanical Service Advisor
  • Bachelor of Mechanical Engineering
  • Good Communication skills
  • V.good Microsoft skills
  • V.good English language
  • V.good customer service skills

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