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Fraud Investigator - Arabic

Souq.com, An Amazon Company
Cairo, Egypt
Posted 4 years ago
92People have clicked1 open position
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Job Details

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Job Description

  • Investigate suspicious activity and behaviour that could pose a risk to Amazon, our customer’s, or merchants.
  • Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
  • Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
  • Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
  • Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
  • Achieve weekly productivity and quality standards for investigations.
  • Experienced in the internet space and capable of succeeding in a fast-paced team environment.
  • Be prepared to be flexible with working hours and work Saturdays and/or Sundays.

Job Requirements

Basic Qualifications

  • Excellent written and spoken Arabic and English skills and an ability to compose grammatically correct, concise and accurate written responses
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
  • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
  • Excellent problem solving skills
  • Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
  • Demonstrated ability to analyze problems logically
  • Self-disciplined, diligent, proactive and detail oriented
  • Strong organizational skills
  • Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
  • Demonstrated ability to exceed expectations with regard to performance and individual contribution
  • Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
  • Ability to maintain high levels of confidentiality and data security standards
  • Experience with Microsoft Office, including Outlook, Word, and Excel
  • Passionate commitment to Amazon's emergence as the world's most customer-centric company

PREFERRED QUALIFICATIONS

  • Preferred Qualifications
  • Fluency in other languages an advantage.

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