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Job Description
- Supervise customer service representatives.
- Ensure that customers receive the quickest service possible.
- Assist representatives in handling disappointed customers.
- Interact with customers using phone, email, the company website, and in person.
- Provide assistance to representatives during extremely busy times.-
- Take customer complaints to the manager when necessary.
- Coordinate representatives attendance schedule
- Maintain & update the database of customers for follow-up.
- Review customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
- Train representatives on new product and service offerings.
- Help develop new products, services, and promotions based on customer preferences.
- Generate regular reports for management.
- Ensure that customer service representatives follow all company policies and procedures when dealing with customers.
Job Requirements
- Language Proficiency: Very good written and Spoken English
- Ability to work with rotational shifts
- Min years of Exp: 2 years of experience with a minimum 1 year as a TL in customer service.
- Bachelor degree.
- Excellent Communication & Leadership and coaching skills.
- Ability to defuse situations, get to the issue and solve the problem. Skill in time management and multitasking.
- Ability to make quick, accurate and appropriate decisions.
- Genders Male Only.
