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Customer Care Coordinator

Ahram Security Group
Cairo, Egypt
Posted 4 years ago
256Applicants for1 open position
  • 88Viewed
  • 18In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Manage administration work for the nominated sectors
  • Receive customer calls and provide the requested information.
  • Contact customers to communicate order updates and delivery time.
  • Manage order to cash cycle on system from customer registration to order releasing.
  • Facilitate internal communication with planning, finance, Etc.
  • Receive and manage customer complaints if any.
  • Properly report feedback received from customers if any to the concerned parties inside the organization.
  • Make sure that documents cycle is respected and completed.
  • Build sustainable relationships of trust with customers through open and interactive communication.

Job Requirements

  • Qualification: Bachelor degree in a relevant major.
  • Experience: Min Two Years.
  • Proven customer support experience (Minimum of 2 years).
  • Male or Female.
  • Excellent computer skills (Excel, Word, PowerPoint).
  • Excellent communication and presentation skills..
  • Very High level of self-confidence.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize and manage time effectively.
  • Flexible, Proactive and Sociable.

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