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Job Description
- Manage administration work for the nominated sectors
- Receive customer calls and provide the requested information.
- Contact customers to communicate order updates and delivery time.
- Manage order to cash cycle on system from customer registration to order releasing.
- Facilitate internal communication with planning, finance, Etc.
- Receive and manage customer complaints if any.
- Properly report feedback received from customers if any to the concerned parties inside the organization.
- Make sure that documents cycle is respected and completed.
- Build sustainable relationships of trust with customers through open and interactive communication.
Job Requirements
- Qualification: Bachelor degree in a relevant major.
- Experience: Min Two Years.
- Proven customer support experience (Minimum of 2 years).
- Male or Female.
- Excellent computer skills (Excel, Word, PowerPoint).
- Excellent communication and presentation skills..
- Very High level of self-confidence.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize and manage time effectively.
- Flexible, Proactive and Sociable.