Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Audit on the calls that were monitored by team leaders to assess their appraisal and ensure consistency and reliability of the appraisal standards. Audit on the information database to ensure that all information is up to date.
- Monitor the target number phone calls monthly either side by side or remotely and appraise the accuracy of information according to the approved appraisal standards.
- Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
- Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR.
- Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
- Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
- Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development
- Provide training and support to quality assurance team on systems, policies, procedures, and core processes
Job Requirements
- Bachelor’s degree
- Age 30 years by maximum
- +1 years of experience as a quality assurance specialist.
- Good Command in English & Computer Skills.
- Excellent knowledge of Excel
- Excellent communication skills.
- Worked in Telesales field before is preferred
Featured Jobs
Similar Jobs
- Center Quality Assurance Speci...Grifols Egypt for Plasma Derivatives (GEPD) - Cairo, Egypt28 days ago
- Center Quality Assurance Speci...Grifols Egypt for Plasma Derivatives (GEPD) - Cairo, Egypt28 days ago