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Job Description
- Analyze vendor service performance and align it with Amazon KPI´s and SLA´s. Adapt their approach in line with any changes and the different phases of site projects and initiatives.
- Work with Security & Loss Prevention to ensure compliance with the standard of vendor performance requirements and KPI´s. Match standardized solutions that integrate local needs.
- Match solutions to individual and business unit goals creating standardized tools.
- Follow actions plans with Vendors and Loss Prevention
- Extract relevant information to support decision making.
- Ensure that data are of high quality and accuracy. Convert data into operational tooling to generate metrics and reports.
- Developing key input and output metrics associated with vendor success and other key impact-driving functions.
- Inventing new strategies that will improve vendor performance and experience.
- Identify, assess, track and mitigate issues and risks at all levels.
- Identify opportunities and solutions for cost/benefit optimizations. Remain flexible to changing priorities, open to new ideas and have Amazon's success firmly in your focus.
- Proactive engagement with business units. Find the link between business requirements and integration with our strategic partners and Security & Loss prevention.
Job Requirements
BASIC QUALIFICATIONS
- Bachelor´s Degree / Certificate of Higher education in Statistics/ Data Analysis or Quality Management
- Certificate of Higher Education in Security Management/ Program Management will be desirable
- PSP or CPP certification will be and added value
- Fluent in English and Arabic
PREFERRED QUALIFICATIONS
- 3+ years of vendor management, program management, within the security industry
- 3+ years of experience with physical security systems, security guarding/manpower, and supply chain security
- 2 or more years of experience managing and influencing at all levels within a large, cross-functional organization
- Strong familiarity with agile methodologies and web technologies
- Very strong analytical and communication skill